❓ Frequently Asked Questions

🌿 What is Cloud Nine Co.?

Cloud Nine Co. is a stoner baddie lifestyle brand offering wellness journals, cozy-soft clothing, and dreamy tools to support your healing, your vibe, and your glow-up — whether you’re high, journaling, or both.

📦 How long does shipping take?

Most orders ship within 2–5 business days. Once your package is on the way, you’ll receive a tracking number via email. Shipping times may vary depending on the product and where you live.

🌎 Do you ship internationally?

Yes, baby! We ship worldwide. Just note that shipping times and fees will vary depending on your country’s postal system.

 

🧵 Are your clothes true to size?

Yes! Most of our pieces are unisex with a relaxed fit. Size charts are listed under each product — but if you’re between sizes or love an oversized look, we recommend sizing up.

 

📔 Can I use your journals digitally?

Yes! All Cloud Nine Co. journals are available in printable and digital versions. Our digital PDFs are clickable and work great with apps like GoodNotes or Notability.

💨 Can I return or exchange items?

Due to the made-to-order nature of our products, we currently do not accept returns or exchanges unless an item arrives damaged or incorrect. If there’s a problem, reach out and we’ll make it right.

📬 How can I contact you?

You can reach us anytime at hello@cloudnineco.shop or use the contact form on our site. We’ll get back to you within 24–48 hours, Monday through Friday.