☁️ Terms of Service

Effective Date: [June 17th 2025 ]

Welcome to Cloud Nine Co. This website is operated by Cloud Nine Co. Throughout the site, the terms “we,” “us,” and “our” refer to Cloud Nine Co.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions. Please read these Terms of Service carefully before accessing or using our website.

🛍️ Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province, or you have given us consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose. You agree not to violate any laws or distribute any harmful content through our site.

💳 Payment & Billing

We accept secure payments via Shopify’s supported gateways. You agree to provide accurate billing and account information. We reserve the right to cancel or limit any order placed at our discretion.

📦 Shipping & Delivery

Orders typically ship within 2–5 business days. Shipping times may vary based on location and product availability. Once shipped, tracking details will be provided via email.

 

🔁 Returns & Refunds

Because all Cloud Nine Co. products are made-to-order, we currently do not offer returns or exchanges unless your item arrives damaged or incorrect. We’re a small business still building out our printing and fulfillment process — thank you for your patience and support!

✨ In the future, we hope to offer more flexible return and exchange options as we grow. Until then, please double-check sizing and product details before ordering.

If there’s an issue with your order, email us at hello@cloudnineco.shop within 7 days of delivery and include a photo so we can make it right.

🌎 International Orders

Yes, we ship worldwide! Just note that shipping times and fees may vary depending on your country’s postal service and import regulations. Customers are responsible for any additional customs or duty fees.

🧘🏽♀️ Personal Use Only

All products, graphics, and journal designs are for personal use only. You may not duplicate, resell, or distribute our digital or physical products without written permission.

🖥️ Website Content

We reserve the right to modify or remove content, prices, or products at any time without notice. You agree that it is your responsibility to monitor changes on our site.

❌ Prohibited Uses

You are prohibited from using the site or its content for:
    •    Any unlawful purpose
    •    To harass or harm others
    •    To transmit viruses or malicious code
    •    To collect personal data of others
    •    To interfere with the security or integrity of our services

🔒 Privacy

Your data is safe with us. Our [Privacy Policy] explains how we collect, use, and protect your information. (Be sure to update this link once your privacy policy is ready.)

💬 Contact

Need support?
Reach out to us anytime at hello@cloudnineco.shop — we’ll always do our best to take care of you.